CUSTOMER BUYING ONLINE INFORMATION

When you purchase goods from nelsonmarket.co.nz, you are buying directly from the stall holder and you shall abide by,  and be protected by their terms, conditions and policies.

Product availability:  Subject to stall holder inventory.

Taxes and duties:  The customer is responsible for paying taxes and duties as the point of collection in your own country.

Shipping/ Tracking Info:  Will be provided by individual stall holder.

Returns or exchanges:  Are managed by individual stall holders.

Your satisfaction is of the utmost importance to us.  Please refer to Individual stall holder Policy where you made your purchase and direct complaints to them in the first instance.  If you feel the issue has not been resolved to your satisfaction, contact The Nelson Market in an email clearly outlining the issue:   [email protected]

Stall Holders of Nelson Market online are required to:

• Provide accurate product descriptions and photographs.
• Provide use-by dates for perishable goods and foodstuff contents
• Sell genuine goods only, not counterfeit or copied merchandise.
• Answer customer issues or complaints directly and promptly.
• Work with customers fairly to resolve issues.
• Dispatch goods promptly with tracking information.
• Manage returns of defective goods or foodstuffs.

The content on our site is provided for general information only.

nelsonmarket.co.nz makes reasonable efforts to ensure that the content on our site is up to date and accurate.  We do not, however, give any warranties, assurances or guarantees that any content on our site will be up to date, complete or accurate at any given time.  We do not give any warranties, assurances or guarantees that our site, or any content or products on it, will be free from errors or omissions.

Whilst every effort is made to ensure data security and website integrity through encryption and server-side security, we do not guarantee that our site will be secure or free from bugs, viruses or other harmful material.  We will not be liable for any loss or damage caused by any virus or other harmful material resulting from or attributable to your use, or stall holder use of our site or any website linked to it.

Website visitors should install your own anti–virus software and take other measures to protect against any such loss or damage.