Terms & ConditionsSecurity
Bat Country Clothing does not receive or hold your credit card details, your details are handled by Stripe and are only used when being transmitted to the appropriate credit card agency for processing. If paying by Internet Banking - Bat Country Clothing can not see any details regarding your bank account and even if we could we promise not to forward them onto the Nigerian Royal Family.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency
We realise the internet is serious business, so we wanted to assure you that we take every precaution necessary to ensure all your details are as safe as can be. We firmly believe in your privacy and the security of your personal information. Information entered on the site, whether it’s for an order or for the mailing list, is not sold, rented or distributed to anyone. All personal information is exchanged using SSL.
There are a few things that you need to know:
First, what we use the information for. We use it to process your transactions, to administer your account, deliver your order and we may also use it to promote and market our clothes (and other product lines).
Secondly, if you sign up to our mailing list via the order page or from our contact page, or our Facebook page – you will be presented the option to Opt-In to various marketing options. These options can be updated by you at anytime, you may also unsubscribe when you wish. Mailchimp handle our email marketing, their privacy terms can be found here.
Domestic - Within New Zealand:
Orders generally take 2-4 working days to leave the hanger. RD deliveries may take a few more parsecs. Our courier company is NZ Couriers, once your order has been shipped, we will send you a confirmation email, including a Track & Trace number for your package. If you have not received this email or your goods within 2-4 working days please contact us to let us know we are stink.
Please note: Deliveries are only made on working days, as its gets closer to christmas times might blow out a tad - this is out of my control unfortunately.
International - Outside of New Zealand:
Orders are processed via e-Ship, operated by NZ Post. These can sometimes take up to 20 working days to reach their destination and unfortunately do not come with a tracking ability so please be patient, I am looking into an alternative options for International Shipping at the moment.
Please note: Deliveries are only made on working days, as its gets closer to Christmas times might blow out a tad - this is out of my control unfortunately.
If for some reason you are not happy with your purchase you may return the garment/s within 7days of receiving it and we will offer either a credit or refund less shipping costs. The garment/s need to be in an unworn condition and still have all labels attached. Simply send us an email [email protected] quoting your name, reference number and reason for return. Any courier or postage charges are at your own expense.
"Unworn Condition" means you tried it on for like 5 minutes (without breaking it) and realised you just were not feeling it. It does not mean you ordered the shirt, wore it to a weekend long LAN party in the hopes of scoring some mad IRL street-cred then wished to return it because you need the money to pay board for the basement you currently reside in.