About UsMountain Valley Honey (MVH) was founded many years ago in the foothills of the Mt Arthur Range. Nelson-based couple Murray and Nicky Elwood were already producing honey but wanted to expand the vision of their business, whilst the previous owner of MVH was looking at retirement.
Both businesses were a perfect fit. Murray and Nicky took over MVH in 2007, and have since developed the brand to incorporate all they love about bees and honey.
During that time, our hive numbers have grown a little, and the areas we travel to tend to our hives have expanded.
Working in remote locations means we are away from pesticides and the “busy-ness” of towns, allowing plenty of natural foraging for the bees.
We work in the beautiful mountains, deep valleys, and stunning seaside sounds of the top of the South Island of New Zealand – and we get to work alongside the incredible people who live in those areas. We are in awe of the beauty that is “our office.”
Our hives are cared for by our fantastic, tight-knit team. They are great people who are fun to work with, good at what they do, and very much appreciated.
Being able to harvest, extract, pack and distribute means we are hands on with our product all the way through, enabling us to deliver the best we can to the customer.
Terms & ConditionsAll prices are displayed in New Zealand currency and are inclusive of GST. Mountain Valley Honey may vary the prices of their products at any time and without prior notice.
Shipping PolicyWe dispatch orders within 24 hours of payment being received for orders received between 9 am Monday and Friday, excluding public holidays and subject to availability of stock and other considerations.
New Zealand delivery can take 3 – 5 working days for most addresses but rural (non-urban) delivery can take up to 4 – 6 working days to arrive. We send orders to New Zealand addresses via PostHaste Couriers.
Return PolicyIf for any reason product(s) is damaged, or the product(s) received is not the product that was ordered, Mountain Valley Honey will arrange collection for return and replace goods.
If an item is damaged in transit or the product(s) received is not the product(s) ordered, the Customer must alert Mountain Valley Honey within 24 hours of receipt of the order. Clear photographs of the damage (or of the incorrect products) must be provided by the Customer to Mountain Valley Honey within 48 hours of receipt in order for us to process the return/refund. We do not accept exchanges for food items. Please be careful what you order as exchanges are not available if you change your mind.
Please contact Mountain Valley Honey within 24 hours of making the order if you wish to cancel the order. We reserve the right not to process a cancellation after this time.